Director, Ride Reliability for Universal Studios

Posted 6-04-2011, offered

Universal Orlando® Resort, a leader in theme park entertainment, brings pop culture’s most compelling stories and characters to life for its guests. It is world-class vacation destination and home to two theme parks, Universal Studios Florida® and Universal’s Islands of Adventure®, three on-site hotels and Universal CityWalk®, an entertainment complex. Universal Orlando recently attracted world-wide attention as it opened The Wizarding World of Harry Potter™, the only place in the world that brings the Harry Potter™ books and films to life.

Universal Studios is looking for a person who will be responsible for leading the Technical Services Division Ride Reliability team with the primary focus of developing and managing the sustaining maintenance reliability activities associated with Ride and Show Attractions in a Theme Park environment. This is key executive role with influencing responsibility for driving change management process that will sustain a new culture; striving for continuous improvement in reliability with a goal of 100%; and facilitating guest satisfaction association with rides and attractions. This will include the development and ongoing Technical Services Division management of strategic plans, objectives, policies, procedures and guidelines and the development of initiatives and partnering with other business units to positively influence ride, reliability, quality and safety. This individual is also expected to promote cultural change awareness and stimulate sustained reliability achievements at all levels of the company.

# Develop Technical Services Division strategic plans, global objectives, policies, guidelines, and initiatives and partners with other divisions and/or strategic business units and functions to achieve 100% ride reliability. Provide consulting to and coordination between business units in developing mutually reinforcing plans to include the influence of total performance reliability achievement for Technical Services’ divisional goals, policy, product warranty guidelines, product regulations, liability prevention, quality and productivity improvement. Provide top level central reliability leadership, advice, and coordination. Provide cross-divisional reliability communication. Promote reliability awareness and stimulate reliability achievement at all levels of the company including the corporate level. Support supplier reliability assurance activities relating to performance of suppliers and subcontractors for providing reliable parts and materials.
# Qualifications/Requirements Direct Technical Services Division’s change initiative regarding how to improve and augment existing reliability processes to include the development of an effective maintenance training and troubleshooting program to educate technicians to fully understand the attraction’s operating systems and the technical specifications of component parts used on the attractions. (i.e.; motors, drives, pumps, sensors, lift chains, ARB, etc.). Define reliability program objectives, establish costs, schedule, performance and assurance programs plans to include activities required for reliability history review, risk identification and management; task priority development, and task performance measurement criteria.
# Develop and implement a program for technical control operations to monitor, evaluate and maintain the quality of design criteria, design and redesign effectiveness assessment, configuration control, software control, documentation control, design change control, test plan review, failure analysis, failed parts and failed hardware control. Perform reliability allocations, predictions, estimates, assessments and analyses, and apply statistical methods to tests, experiments and engineering activities.
# Lead a Reliability team consisting of 13 professionals responsible for training, Maximo/Preventative Maintenance systems, SOP/Standards, training, planning and scheduling, communications, finance and project management. Utilize this team to influence the overall cultural change efforts in the Technical Services department and the rest of the company regarding the importance of ride reliability on safety, guest satisfaction, team member satisfaction and financial results.
# Perform system and subsystem level engineering studies, analyses, assessments and design activities to include basic risk modeling, system event and fault tree analyses, human factor analyses, life cycle costs; failure mode effects analyses, tolerance studies, circuit analyses, stress analyses, wear and deterioration analyses, problem identification and reporting, effects of functional testing, rework, repair and maintenance; and material handling and heat management.
# Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
# Performs other duties as assigned.


# Bachelor’s degree in Engineering required. Masters in Engineering or related field or MBA preferred.
# Reliability Engineer certificate preferred.
# 7-10 years experience in maintenance and engineering environment to include Mechanical, Structural, Electrical, Hydraulic and Motion Controls systems required. 5-7 years experience establishing and managing an effective Reliability program required. 2-3 years experience in manufacturing and maintenance processes required. 2-3 years Theme Park experience preferred; or equivalent combination of education and experience.

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